se365 Privacy Policy

0 Introduction

se365 is a trusted online casino and betting platform in Bangladesh. We give the highest priority to protecting our users' privacy. This Privacy Policy ("Policy") will explain in detail how se365 collects, stores, uses, and where necessary shares your personal information with third parties.

By using our website or services, you will be considered to have agreed to this Privacy Policy. If you do not agree with this Policy, please refrain from using our services or contact our support team.

This Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. These three documents together form the legal basis of your relationship with se365.

1 What Information We Collect

When creating an account and using services on se365, we may collect the following categories of information:

1.1 Identity and Contact Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (where legally required)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history and amounts
• Deposit and withdrawal dates and times

Important: We never store your full bank card number or PIN. All financial information is protected with industry-standard encryption.

1.3 Technical Information

• IP address and device type
• Browser type and operating system
• Login time, date, and session duration
• Gameplay logs and betting history

1.4 Cookie and Tracking Information

Our platform uses cookies and similar technologies that improve your browsing experience, ensure security, and help us monitor the quality of our services. You can manage cookies through your browser settings, though some functionality may be limited.

2 Purpose of Information Use

se365 uses your information only for lawful and specific purposes. Below are the main reasons we use your information:

• Account management: Completing registration, login, and account verification
• Service delivery: Running games, betting, and live casino services without interruption
• Financial transactions: Processing deposits, withdrawals, and bonuses
• Security and fraud prevention: Identifying unauthorised access, money laundering, and fraudulent activity
• Legal compliance: Adhering to applicable laws and regulations
• Responsible gaming: Detecting and preventing problematic gambling behaviour
• Support services: Resolving your complaints and queries
• Development and analytics: Improving platform performance and user experience

We do not sell your information to third parties for marketing purposes. We will obtain your explicit consent before sending any promotional communications.

3 Information Sharing and Disclosure

se365 follows a strict privacy policy and does not share your information with third parties except in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties for payment processing, technology infrastructure, and game operations. These partners are given access only to the information needed for their specific tasks. They are bound by contract with us and are obligated to meet standards consistent with this Policy.

3.2 Legal Obligations

We may provide required information based on a court order, government directive, or lawful request from a law enforcement agency. In such cases we will provide only the information legally specified.

3.3 Fraud Prevention

Relevant information may be shared with industry-standard security partners to prevent money laundering, fraud, and deceptive activities. This is done in the interest of protecting our entire user community.

3.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new ownership. In such circumstances we will notify you in advance and inform you of the new policy.

4 Data Security Measures

To protect your information, se365 uses the highest industry-standard security technology:

• SSL/TLS encryption: All data transmissions are secured through advanced encryption
• Secure servers: Our data is stored only on protected and managed servers
• Two-factor authentication: An additional security layer can be activated when logging into your account
• Regular audits: Our security measures are regularly reviewed and updated
• Access controls: Only authorised staff can access specific information

However, data transmission over the internet or electronic storage is not completely secure. Even though we take the utmost precautions, it is not possible to guarantee complete security. If we become aware of any security breach, we will take immediate action in accordance with applicable law.

5 Data Retention Period

se365 retains your information only for as long as needed to fulfil the purpose for which it was collected, or as legally required:

• Active accounts: All relevant information is retained while the account remains active
• Closed accounts: After an account is closed, certain information may be kept for a specified period to meet legal and regulatory obligations
• Financial records: Transaction records are retained for the period prescribed by applicable law
• Marketing data: Marketing-related information is deleted as soon as you withdraw your consent

After the designated retention period, we securely delete your personal information or anonymise it so that you cannot be identified.

6 Your Rights

As a se365 user, you have the following rights over your own information:

6.1 Right of Access

You have the right to receive a complete copy of the information we have collected from you. Contact our support team to make this request.

6.2 Right to Rectification

If your account contains incorrect or outdated information, you may request a correction. Some corrections may require verification.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

6.4 Right to Object to Processing

In specific circumstances you may object to the processing of your information. For marketing communications, you may withdraw your consent at any time.

6.5 Data Portability

You may request a copy of your information in a structured, common format, making it convenient to use with other services.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond within 30 business days.

7 Children's Privacy

se365 services are for users aged 21 and over only. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

8 Third-Party Links and Services

Our platform has integrations with payment gateways and game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third-party services have their own privacy policies that fall outside the scope of ours. We are not responsible for their data practices.

When making payments through bKash, Nagad, Rocket, and Upay, you will be subject to the terms and conditions and privacy policies of those platforms. We recommend that you read them.

9 International Data Transfers

Some of our service provider partners may be located outside Bangladesh. Where your information is transferred internationally, we ensure that such transfers are carried out with appropriate protective measures and that the relevant recipients provide privacy protection consistent with this Policy.

10 Policy Changes

se365 may update this Privacy Policy from time to time. For significant changes to the Policy, we will send a notice to your registered email address and clearly state the new effective date on our website.

If you continue to use our services after a change, you will be considered to have consented to the updated Policy. We recommend that you review this page regularly.

11 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 support in Bengali
• Response time: 30 business days for email requests; instant assistance via live chat

For more information, visit our FAQ page or read our Terms and Conditions.